Privacy Policy

Last updated: September 7, 2026

This Privacy Policy describes how MPACT Ministries ("we," "us," or "our") collects, uses, and shares information when you visit our website, contact us, request a quote or estimate, schedule services, or otherwise interact with us.

Information We Collect

We may collect personal information you voluntarily provide to us, including your name, phone number, email address, mailing address, and other contact details. We may also collect information related to your requested services, including project details, photos, measurements, notes, preferences, and scheduling details. We may also collect records of communications with you, including emails, phone calls, text messages, chat messages, voicemails, and call recordings where permitted. When you use our website, we may also collect usage data such as your IP address, browser type, device information, pages viewed, referring pages, and similar analytics data.

Sensitive Information

We do not intentionally collect sensitive personal information such as government identification numbers, financial account credentials, precise geolocation, health information, biometric data, or information about race, religion, or sexual orientation. If sensitive information is provided to us in the course of a service request, we use it only as reasonably necessary to provide that service and we do not sell or share it.

How We Use Information

We use your information to provide quotes, estimates, and requested services, to schedule appointments and send reminders, and to communicate with you about service updates, project coordination, and customer support. We may also use your information to improve our website, services, and internal business operations, to maintain security and prevent fraud or misuse, and to comply with legal obligations and enforce our policies.

We do not use your personal information to train third-party artificial intelligence models, and we do not use automated decision-making that produces legal or similarly significant effects about you without human review.

How We Share Information

We may share your information with trusted third-party service providers that help us operate our business, such as phone and SMS providers, email providers, CRM and scheduling platforms, website hosting providers, analytics providers, and payment processors. These providers may only use your information as needed to provide services on our behalf and must protect it appropriately. We may also disclose information where required by law, in response to valid legal process, to protect our rights or the safety of others, or in connection with a merger, acquisition, or sale of assets.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

Cookies, Analytics, Tracking Technologies, and Opt-Out Preference Signals

We use cookies, pixels, tags, and similar technologies on this website to operate and secure the site, understand how visitors use it, measure the performance of our marketing, and improve the experience. These technologies include:

• Analytics and website tracking, including a tracking script operated by our website provider, which records pages viewed, referring source, campaign and click identifiers, device and browser attributes, and interactions with the site such as clicks and form submissions.
• Call tracking, including call tracking telephone numbers that record which marketing source produced a call, together with call metadata such as the calling number, date, time, and duration.
• Form and submission tracking, which records when a form is started and submitted and the information you enter into it.

By continuing to use this website, you consent to the use of these technologies and to the collection, recording, storage, and analysis of the resulting information as described in this policy. If you do not consent, please discontinue use of the site. You can also manage cookies through your browser settings, and you may contact us using the details below to ask questions about our tracking.

These technologies are operated on our behalf by our website and marketing provider, which processes the resulting data as our service provider and may also use aggregated or de-identified information to operate and improve its own services. We do not sell your personal information.

We honor opt-out preference signals, including Global Privacy Control (GPC). If your browser or extension sends a GPC signal, we treat it as a request to opt out of the sale or sharing of personal information for that browser.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. In general:

1. Contact and inquiry records are retained for up to 3 years after last contact.
2. Customer service and project records are retained for up to 7 years for tax, warranty, and legal purposes.
3. SMS consent and opt-out records are retained for as long as required to honor your choices and demonstrate compliance.
4. Website analytics data is retained according to our analytics provider's default retention period.

Your Privacy Rights

Depending on where you live, you may have the right to:

1. Know what personal information we collect, use, and disclose about you.
2. Access a copy of that information, including information collected in the preceding 12 months or longer where required.
3. Correct inaccurate personal information.
4. Delete personal information, subject to legal and operational exceptions.
5. Opt out of the sale or sharing of personal information, and of targeted advertising.
6. Limit the use of sensitive personal information.
7. Not be discriminated against for exercising any of these rights.

To exercise any of these rights, contact us using the details below. We will verify your request before acting on it, and we may ask for information sufficient to confirm your identity. An authorized agent may submit a request on your behalf with proof of authorization.

Appeals. If we decline your request, you may appeal by replying to our decision or contacting us at mpactmen@mpactministries.org with the word "Appeal" in the subject line. We will respond within the timeframe required by applicable law and, if we deny the appeal, we will tell you how to contact your state attorney general.

Children's Privacy

Our website and services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us personal information, contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, you may contact us at:

MPACT Ministries
Melbourne, Florida · mpactmen@mpactministries.org